Return Policy

Return Policy

Last Updated: [Friday, 19 January 2024]

 

  1. Return Eligibility:

    2. We want you to be completely satisfied with your purchase from 423 Design. To be eligible for a return, please ensure that:

    • The item is unused, unwashed, and in its original condition.
    • The product is returned within 5-7 days from the date of purchase.

     

  2. How to Initiate a Return:

    3. To initiate a return, please follow these steps:

    • Contact our Customer Service team at [support@423-design.com] within 5-7 days of receiving your order.
    • Provide your order 5-7, a detailed reason for the return, and, if possible, include photographs of the product showing any defects or issues.

     

  3. Return Shipping:

    4. Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure your return is received safely.

     

  4. Refund Process:

    5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 days.

     

  5. Exchanges:

    6. If you need to exchange an item for a different size or color, please contact our Customer Service team at [support@423-design.com]. We will guide you through the process, and once your return is received and inspected, we will ship the requested exchange item.

     

  6. Non-Returnable Items:

    7. Certain items are not eligible for return, including:

    • Final sale items
    • Items that are not in their original condition or are damaged or missing parts

     

  7. Refund Inquiries:

    8. For any inquiries regarding your refund or return status, please contact our Customer Service team at [support@423-design.com].

     

  8. Policy Changes:

423 Design reserves the right to update or modify this Return and Refund Policy at any time. Changes to the policy will be effective immediately upon posting on the website.

 

By making a purchase from 423 Design, you agree to and accept the terms of this Return and Refund Policy.

For any additional information or assistance, please contact:

423 Design

Customer Service: [support@423-design.com]

Thank you for shopping with us!

423 Design